Frequently Asked Questions


Q: How early do the buses depart the hotels and convention center?
A: 7:00PM.  We encourage you to arrive early at your designated pick-up location.

Q: Where do the buses drop off at Universal Orlando Resort™?
A:  Most buses drop off at the bus/taxi/ride share terminal.  There is a 10-minute walk to the main gate.  Some buses will drop off at various points inside Universal’s Islands of Adventure™.  ALL buses depart from the bus terminal.

Q: Can I drive instead of taking the bus?
A: Yes, however there is a parking fee that is not included.

Q: Can I take Uber or Lyft?
A: We strongly encourage you to take our shuttle buses as the ride-share services can get backed up as they enter the property and you may experience long waits.

Q: How do I get back to my hotel?
A: All shuttle routes will be leaving the bus terminal.  Please look out for your route number or see a representative for assistance.



Tickets & Registration 

Q: Do I need to be registered for the conference to attend the Orlando Experience! event?
A: Yes, you must be registered as a conference attendee or registered family/guest.  You must also purchase an event ticket for $15/adult and $5/child (12 and under).

Q: Do I need to bring anything with me to print my badge onsite?
A: Approximately 2 weeks before the conference, you will receive a registration email that contains an important barcode that will be used for printing your badge(s) and any applicable tickets onsite. Make sure to print and bring that page with you or have the barcode ready on your mobile device.

Q: Will tickets be available for purchase onsite?
A: We strongly encourage you to purchase tickets in advance as this event may sell out.  If tickets are available onsite, they can be purchased at registration in Hall C of the Orange County Convention Center West Building.



I’m Here, Now What? 

Q: Wow, there are a lot of people here.  Are they all attending our event?
A: Security and other public areas around Universal Orlando Resort™, like Universal CityWalk™, will be very crowded because Halloween Horror Nights™ is taking place at Universal Studios Florida™.  Only attendees of the AAP National Conference with event tickets will be allowed in to Universal’s Islands of Adventure™.

Q: What part of Universal Orlando Resort™ is included?
A: The Orlando Experience! will be taking place inside of Universal’s Islands of Adventure™.  Universal Studios Florida™ is not included.  Halloween Horror Nights™ is taking place at Universal Studios Florida™.



Inside the Park 

Q: Will I need to go through security?
A: Yes, everyone needs to go through a metal detector similar to airport security.

Q: What can I bring in to Universal’s Islands of Adventure™?
A: You can bring strollers, bags, food and water into Universal Orlando Resort™.  Please see Conditions of Entry for more information.

Q: What can I use the gift card for?
A: You can use the gift card at any of the souvenir stores within the park.

Q: Is food included during this event?
A: Upon entry, each attendee will be given a $10 Universal Orlando Resort™ gift card that can be used at any available food outlets inside the park.

Q: Where can I get a park map?
A: Park maps will be available at all entry points.

Q: What time can I leave?
A: You can leave the event at any time.  If you wish to return, please make sure that you get your hand stamped at the exit.  Shuttle buses will be departing from the bus terminal on a continuous basis through 12:00AM.



Rides & Attractions

Q: What rides and attractions will be open?
A: All rides and attractions will be open inside Universal’s Islands of Adventure™ with two exceptions:  Popeye & Bluto’s Bilge-Rat Barges® and the Hogwarts™ Express.

Q: What will the wait times be like?
A: While we cannot guarantee wait times, since this is a private event we don’t expect lines to be too long.

Q: Will The Wizarding World of Harry Potter™ – Hogsmeade™ be open?
A:  There are two Harry Potter™ themed locations at Universal Orlando Resort™. The Wizarding World of Harry Potter™ – Hogsmeade™ is located in Universal’s Islands of Adventure™ and will be available during the event. Attractions include Harry Potter and the Forbidden Journey™ and Flight of the Hippogriff™. The Wizarding World of Harry Potter™ – Diagon Alley™ is located in Universal Studios Florida™ and is not included in our event. The Hogwarts™ Express that connects the two lands is also not included in this event.



HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

© 2018 MARVEL. Jurassic Park TM Universal Studios/Amblin. Popeye © 2018 King Features Syndicate, Inc. TM Hearst Holdings, Inc. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.